FAQ Q1: Are you a factory or trading company? A: We are a factory in Chaozhou city, Guangdong Province, China.We mainly produce toilets, basins, bathroom assessories and so on.About 3 hours by train from Guangzhou, about 30min from Jieyang Airport. Warmly welcome customers to visit us! Q2: Can I have a sample order ? A:Yes, we are glad that you order samples for product quality testing and marketing.Please inform us the items and quantityMixed samples are acceptablebut the customers have to pay the sample and freight charge.Invoice will be sent to you for your paymentand we will ship it after receipt the full sample payment.If you need to pack the sample in pallet,please inform us in advance. Q3: What is your MOQ? A: To help customers test the market better, we accept small orders. Please contact us for details. Q4: Can you offer custom-made? A: Yes. We can offer OEM with your logo and packing. We also can offer ODM with your design. Please contact us for more details. Q5:How about your way of packing? A: Usually it is a 5-layer carton. As you know, good packing can help sales. People like to buy something that looks elegant and well-tested, so we can pack to your requirements. We will use the best packing material to make sure the goods won't be damaged during delivery. Q6How long does delivery take? A: After receive the payment: - Sample order:within 10-15 days; - 20FT container: 20-25 days; - 40HQ container: 30-35 days. (For customized design please confirm with us) Q7.What is your terms of payment? T/T 30% as deposit,and 70% before delivery.We will show you the photos of the products and packages before you pay the balance. Q8 :Do you accept third party factory audit and products inspection? A:Absolutely! We understand the importance of third-party factory audits and product inspections to ensure the quality and safety of our products. We welcome and encourage any such audits or inspections from our customers or their representatives. Our commitment to producing high-quality, reliable products is unwavering, and we are always open to improving our processes to meet the highest standards. Q9:How is your product quality? A: We have our own quality control team, and all of our products will pass the test before they can be shipped, also, we have a complete after sales service system. Q10How about the after-sales service? A:We will be online all day long. Any question, please feel free to contact with us, we will try our best to help you.