Q1: Can I have a sample order ? 7 DAYS FOR SAMPLE. Certainly, we would be happy to provide a sample for you. We understand the importance of seeing and testing our products before making a purchase, and we want our customers to have complete confidence in the quality and performance of our items. Please let us know which product(s) you would like a sample of, and we will do our best to accommodate your request. Thank you for considering our products, and we look forward to working with you.
Q2 :CAN YOU PROVIDE ONE-STOP SERVICES ? Sure! We are pleased to offer comprehensive, end-to-end services to our valued customers. This includes the provision of tailored solutions, expert product selection and design, high-quality visual assets, and expedited dispatch to ensure timely delivery. Our approach is designed to streamline your operations, save you valuable time, and enable you to sell to your customers with confidence.
Q3: What about the lead time? Our typical factory lead time is 20-30 days, assuming that we have the current stock available. However, for OEM designs that require additional development and production time, the lead time may vary. We will work closely with you to provide an accurate estimate of the lead time for your specific project, based on factors such as design complexity, material availability, and production volume. Our priority is to ensure that we deliver high-quality, custom products to our customers within a reasonable time frame.
Q4: What is your terms of payment? Our standard payment terms are T/T (telegraphic transfer) and LC (letter of credit) at sight. We require a deposit for orders, and the balance is due upon shipment. We understand that different customers may have unique payment needs, and we are always open to discussing alternative arrangements on a case-by-case basis. Please feel free to contact us to discuss any specific payment requirements you may have.
Q5: Do you provide OEM or ODM service? - Yes ,we do. OEM :we're proud to offer our expertise in ceramic toilet and washbasin production, backed by our dedicated development team and mould production factory. Our OEM services allow us to create custom products that meet the unique needs of our customers. Whether you're looking for a bespoke design or a specific size, we can work with you to bring your ideas to life. Choose us for high-quality, reliable products and exceptional service. ODM : with our own development team and mould production factory, we have the expertise and resources to provide custom ceramic toilet and washbasin solutions. Our ODM services allow us to work closely with our customers to create products that are tailored to their unique needs and specifications. Whether you need a particular design, size or functionality, our team can help bring your vision to life. Choose us for high-quality, reliable products and exceptional service.
Q6 :Do you accept third party factory audit and products inspection? Absolutely! We understand the importance of third-party factory audits and product inspections to ensure the quality and safety of our products. We welcome and encourage any such audits or inspections from our customers or their representatives. Our commitment to producing high-quality, reliable products is unwavering, and we are always open to improving our processes to meet the highest standards.
Q7 :How to deal with the faulty ? To deal with faulty products, we have a strict quality control system in place to minimize defective rates. If you encounter any damaged products or wrong designs, please send us a list and we will work with you to find a solution, including recalling products if necessary. Thank you.
Audited Supplier 
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